Field Guide

Field officer quick reference

Everything you need to know for your day in the field: registering payers, recording payments, scanning QR codes, and handling common situations.

📋Your daily workflow

Start of dayLog in to the Revenue Cone mobile site. Check your assigned payer list for outstanding visits.

Arriving at a payerConfirm the payer's name and TIN against your list. If they have no TIN, register them (see below).

Collecting paymentFor bank transfer or mobile money, open the payer profile, tap Record Payment, enter the amount, and select the correct method. For card or USSD, use the payment link or gateway flow when your organisation has it enabled. A receipt is generated when the payment is recorded.

Scanning a QR codeIf the payer wants to pay online, open their demand notice and tap the QR code icon or share the payment link. They complete the payment on their own device.

End of dayAll records sync automatically. No manual submission is needed. Your supervisor sees your activity in real time.

➕Registering a new payer

Step 1Go to Payers and tap Add New Payer.

Step 2Enter the payer's full name, phone number, and address. Select the ward they belong to.

Step 3Select the revenue types they are liable for (e.g. Business Premises Levy, Signage Fee).

Step 4Optionally add a photo of the premises and GPS location using your device.

Step 5Tap Submit. If approval is required, the registration enters a pending queue. A TIN is issued once your admin approves it.

🔑What you can and cannot do

You canView and visit your assigned payers, register new payers, record bank or mobile money payments where permitted, and check outstanding bills.

You cannotAccess payers not assigned to you, view financial reports, change system settings, manage other users, or approve payer registrations.

If you need accessAsk your organisation admin to assign additional payers to your account or grant access for a specific task.

📶Offline and low connectivity

Registering offlineYou can fill in a payer registration form without connectivity. It will sync automatically when your device reconnects.

PaymentsRecording a payment requires a live connection. If you have no signal, note the payment details and record them as soon as connectivity returns.

Viewing payersPreviously loaded payer profiles are available offline. Pull down to refresh when you have signal.

📞Contacts and escalation

Wrong amount on a billDirect the payer to contact your organisation office directly. You cannot modify bill amounts.

Payer disputes a noticeRecord the dispute in the payer notes field and inform your supervisor. Do not cancel or ignore the notice.

Technical issueContact your organisation admin. If the platform is down, note the details and retry later.

Questions? Visit the Help Centre or contact your organisation admin. For platform issues, email hello@revcone.com.